Customer Experience & Sales Support Corporate Clients(f/m/d)
Are you passionate about delivering exceptional customer experiences and driving operational excellence? As a Customer Experience & Sales Support Specialist at Axpo Portugal, you will play a key role in managing corporate client journeys, ensuring smooth operations, and enabling effective collaboration between clients, Key Account Managers (KAMs), and internal teams. Join us to make a meaningful impact in a dynamic and innovative environment.
What you will do:
Accompany corporate clients throughout their lifecycle, from sales acquisition and onboarding to ongoing operations.
Act as the central point of contact for operational and process-related topics, ensuring effective coordination across internal teams.
Support the sales process in collaboration with KAMs by managing information, documentation, and process execution.
Optimize customer journeys, ensuring clear and consistent communications aligned with Axpo standards.
Ensure proper customer onboarding, meeting contractual, operational, legal, and system requirements.
Monitor customer experience and operational performance, identifying pain points, risks, and opportunities for improvement.
Work closely with Operations, Commercial, IT, and Finance teams to define and implement corrective and preventive actions.
Develop and maintain support tools (Excel, Power BI, automation solutions) to monitor customer lifecycle and create KPI dashboards.
Contribute to continuous improvement of end-to-end processes, focusing on operational efficiency and customer satisfaction.
What you bring & who you are:
Bachelor’s degree in Business Administration, Economics, Engineering, Information Systems, or similar fields.
Professional experience in customer journey management, customer operations, or commercial process support; experience in the energy sector is a plus.
Advanced knowledge of Excel (data analysis, pivot tables, automation) and good knowledge of Power BI (data modeling, dashboard creation).
Exposure to process automation tools (e.g., VBA, Power Automate) is preferred.
Solid understanding of the B2B sales cycle and customer onboarding processes.
Fluent in Portuguese with a good command of English and Spanish.
Strong customer orientation, communication skills, and a continuous improvement mindset.
Analytical, structured, and results-oriented, with a high level of autonomy and organizational skills.
Team-oriented and capable of cross-functional collaboration.
About the team:
You will join a collaborative and dynamic team that values innovation, teamwork, and continuous improvement. At Axpo, we celebrate diversity and encourage every voice to contribute to our success.
Benefits:
At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team!
Meal allowances
Training courses
Our company is committed to helping our employees grow and develop their skills, which is why we offer a variety of industry- specific training courses and a learning channel.
Gym Coverage
Stay active and healthy with our 90% coverage benefit, which provides access to the nearby gym to keep you energized throughout the day
Health Insurance
We take the health and well-being of our employees seriously, which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.
At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.
- Department
- Trading / Sales
- Locations
- Lisboa
3 numbers we're proud of:
- Years of experience
- Employees
- Different job profiles
Workplace and culture - Benefit from a modern environment, good social security and flexible working hours.
At Axpo, all employees have the freedom to develop their personal skills and potential and to remain true to themselves. Axpo lives a culture that is free of prejudices about age, gender, origin, education, religion, disability or sexual orientation. We promote uniqueness. Because uniqueness creates diversity. And diversity promotes growth and is our driving force.
Your Benefits
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Health care
We care about our people. As well as meal vouchers and a discount on the nearby gym, we also provide medical insurance to all employees.
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Education
Do you want to reach the next level in your career? We offer you not only time and financial support for your education, but also a wide range of training and individual development plans.
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Your choice
We offer you 22 days of paid leave to enjoy vacations during the year. And what if you want to introduce a friend or family member to the Axpo family? You receive a reward for each new recruit you introduce to the company.
Lisboa
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About Axpo Group
Axpo's ambition is to provide society with a sustainable future through innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,500 employees combine experience and know-how with a passion for innovation and the joint search for ever better solutions. Axpo relies on innovative technologies to meet the ever-changing needs of its customers in over 30 countries in Europe, North America and Asia.