Are you ready to dive into the dynamic energy industry and contribute to innovative solutions? Join Axpo Group IT as a Service Management Analytics Intern and help us drive operational excellence through data analytics and reporting.

What you will do:

• Support the Service Management Center in analyzing incidents, requests, problems, and changes.

• Configure and maintain dashboards to ensure accurate KPIs, trend visibility, and clear data narratives.

• Track incident and request lifecycles, focusing on aging, SLA compliance, and workload distribution.

• Conduct trend analysis to identify anomalies, patterns, and opportunities for improvement.

• Design and maintain data models and datasets for service reporting.

• Assist in creating monthly and quarterly performance reports for stakeholders.

• Apply basic AI techniques for automation, pattern detection, and summarization within service management.

• Document processes, analytics methods, and dashboard logic according to standards.

What you bring & who you are:

• University degree in business administration, business informatics, or relevant professional education.

• Foundational knowledge of Service Management frameworks (ITIL preferred but not required).

• Basic understanding of dashboard creation principles, including filters, drill-downs, and KPI alignment.

• Working knowledge of service data structures such as tickets, fields, SLAs, and lifecycle states.

• Introductory analytical skills for data exploration, pattern detection, and trend interpretation.

• Initial exposure to AI concepts relevant to service management (e.g., classification models, text analytics).

• Structured and reliable approach to tasks, with strong documentation skills.

• Fluent in English, our business language.

About the team:
Group IT is part of Axpo’s COO area, with colleagues across Switzerland and abroad. We foster a collaborative, “Make it Happen” culture and value diversity in perspectives and ideas.