Jira Service Management Administrator (f/m/d)
Are you passionate about helping teams optimize and enhance collaboration? Do you thrive in a dynamic environment where your technical expertise can make a significant impact? Join Axpo, Switzerland’s leading power trading and energy production company, and help us elevate our ITSM tools to the next level!
What you will do:
- Administer and manage Jira and Jira Service Management (JSM) instances, including user management and project configurations.
- Customize Jira workflows, screens, fields, permissions, and notifications to meet team needs.
- Implement and maintain JSM projects, including service desk configurations, SLAs, and automation rules.
- Provide technical support and troubleshooting for Jira and JSM users.
- Collaborate with cross-functional teams to gather requirements and implement solutions.
- Develop and deliver training sessions and documentation for end-users.
What you bring & who you are:
- Bachelor's degree in computer science, software engineering, or equivalent hands-on experience.
- 2+ years of experience administering Jira and/or Jira Service Management.
- Strong understanding of Jira’s customization options (e.g., workflows, permissions, notifications).
- Experience with advanced customizations, including Automation for Jira and Scriptrunner apps.
- Knowledge of scripting languages such as Groovy or Python is a plus.
- Fluent in English; German and/or Spanish is a plus.
About the team:
Our team is dedicated to driving efficiency and innovation by optimizing project management and ITSM tools. We work collaboratively across departments, fostering a supportive environment where everyone’s expertise contributes to achieving shared goals. Join us and be part of a team that values growth, collaboration, and excellence.
- Department
- IT / Technology
- Role
- Permanent position
- Locations
- Madrid
- Remote status
- Hybrid
- Employment type
- Full-time
3 numbers we're proud of:
- Years of experience
- Employees
- Different job profiles
At Axpo, all employees have the freedom to develop their personal skills and potential and to remain true to themselves. Axpo lives a culture that is free of prejudices about age, gender, origin, education, religion, disability or sexual orientation. We promote uniqueness. Because uniqueness creates diversity. And diversity promotes growth and is our driving force.
Madrid
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About Axpo Group
Axpo's ambition is to provide society with a sustainable future through innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,000 employees combine experience and know-how with a passion for innovation and the joint search for ever better solutions. Axpo relies on innovative technologies to meet the ever-changing needs of its customers in over 30 countries in Europe, North America and Asia.