IT Service Operations Manager (f/m/d)
Workload: 100%
As the IT Service Operations Manager, you will play a key role in leading the problem management process, improving service efficiency, and supporting local IT operations in Madrid. You’ll collaborate with cross-functional teams to develop strategic initiatives, implement automation workflows, and drive operational excellence.
What you will do:
- Establish and lead the problem management process to resolve recurring incidents.
- Conduct root cause analysis and implement solutions to prevent issue recurrence.
- Act as the local point of contact for Onsite Support operations in Madrid.
- Design and implement automated workflows for service requests using Power Automate.
- Collaborate on the development and execution of the Service Management Center strategy.
- Identify opportunities for continuous improvement in IT services.
What you bring & who you are:
- Bachelor's degree in IT, Computer Science, or a related field.
- Proven experience in IT problem management and strategic planning.
- Familiarity with ITIL processes, ServiceNow, Jira, and Power Automate.
- Excellent analytical and problem-solving skills.
- Proficiency in both Spanish and English.
About the team:
You’ll join a collaborative, international IT team focused on innovation and efficiency. Based in Madrid, the team is committed to optimizing service delivery and enhancing user experience through strategic initiatives and technology-driven solutions.
What we offer
- Meaningful Impact: Your work will significantly influence our digital landscape.
- Work from home: Hybrid model of up to 60% remote work.
- Professional Growth: Commitment to your personal and career development.
- Collaborative Culture: Join a team where innovation, creativity, and collaboration are celebrated.
- Madrid-Based: Be part of our vibrant team in the heart of Madrid.
- Work-Life Balance: We understand the importance of a fulfilling life outside of work.
- Social Benefits: Health & Life insurance, gym-pass, lunch vouchers, psychology service, and much more...
- Department
- IT / Technology
- Role
- Permanent position
- Locations
- Madrid
- Remote status
- Hybrid Remote
- Employment type
- Full-time
3 numbers we're proud of:
Years of experience
Employees
Different job profiles
Workplace and culture - Benefit from a modern environment, good social security and flexible working hours.
At Axpo, all employees have the freedom to develop their personal skills and potential and to remain true to themselves. Axpo lives a culture that is free of prejudices about age, gender, origin, education, religion, disability or sexual orientation. We promote uniqueness. Because uniqueness creates diversity. And diversity promotes growth and is our driving force.
Your Benefits
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Your choice
Axpo Iberia offers 23 days of paid leave to enjoy vacations during the year and a hybrid working model for all employees.
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Cultural exchange
We encourage close collaboration between countries by providing employees with free language lessons and periodic travel to our central office in Switzerland.
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Health care
As well as lunch vouchers and a discount on the nearby gym, we also provide private health and life insurance to each employee.
Madrid
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About Axpo Group
Axpo's ambition is to provide society with a sustainable future through innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,000 employees combine experience and know-how with a passion for innovation and the joint search for ever better solutions. Axpo relies on innovative technologies to meet the ever-changing needs of its customers in over 30 countries in Europe, North America and Asia.
IT Service Operations Manager (f/m/d)
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